Refund and Returns Policy

Return and Refund Policy

Last Updated: May 25, 2025

Thank you for choosing Latifia Bazar. Your satisfaction drives us. If you’re not completely satisfied with your purchase, our robust and transparent Return and Refund Policy ensures a seamless experience. Crafted with the Free Return and Refund Policy Generator and enhanced for clarity, this policy empowers you with clear rights and streamlined processes.

Interpretation and Definitions

Interpretation

Capitalized terms have specific meanings, consistent in singular or plural form, as defined below.

Definitions

  • Company: Latifia Bazar, referred to as “We,” “Us,” or “Our.”
  • Goods: Items available for purchase on our Website.
  • Orders: Your request to purchase Goods from Us.
  • Service: The Latifia Bazar Website.
  • Website: https://www.latifiabazar.com/.
  • You: The individual or entity using our Service.

These definitions ensure precision and transparency in our agreement.

Your Order Cancellation Rights

You have the authority to cancel your order within 14 days of receiving the Goods, no explanation required. This applies to Goods received by you or a designated third party (excluding the carrier).

To cancel:

  • Contact us with a clear statement via email at Support@latifiabazar.com.
  • Request a Return Merchandise Authorization (RMA) number to initiate the process.

We’ll process your refund within 14 days of receiving the returned Goods, using your original payment method, at no additional cost to you. Refunds are subject to inspection to ensure compliance with return conditions.

Conditions for Returns

For Goods to be eligible for a return, they must:

  • Be purchased within the last 14 days.
  • Remain in their original packaging, unused, and in resalable condition.

Non-returnable Goods include:

  • Custom or personalized items.
  • Perishable or expired Goods (e.g., food, cosmetics).
  • Items unsealed for health or hygiene reasons (e.g., undergarments, skincare).
  • Goods inseparably mixed with other items post-delivery.
  • Electronics or software with broken seals or activated licenses.

We reserve the right to reject returns that do not meet these conditions, at our sole discretion. Sale items are non-refundable, unless prohibited by applicable law.

Damaged, Defective, or Incorrect Goods

If your Goods arrive damaged, defective, or incorrect:

  • Notify us within 7 days of receipt via Support@latifiabazar.com.
  • Provide photos and a description of the issue.
  • We’ll provide a prepaid return label and replace the item or issue a full refund, including shipping costs, upon verification.

Your trust in our quality is paramount, and we’re committed to resolving such issues swiftly.

Returning Goods

You are responsible for the cost and risk of return shipping unless the Goods are damaged, defective, or incorrect. Send returns to:
Vill+Po – Kariali, PS – Harishchandrapur, Dist – Malda, Pin – 732125, West Bengal, India

Shipping Instructions:

  • Use secure packaging to prevent damage.
  • Include the RMA number on the package.
  • Opt for insured, trackable shipping (e.g., registered mail).

We are not liable for lost or damaged returns. Refunds require receipt of Goods or proof of return delivery. Processing may take up to 7 business days after receipt, with refunds issued within 14 days thereafter.

International Returns

For international customers, please contact Support@latifiabazar.com for specific return instructions. Additional customs fees or import duties may apply, which are your responsibility. We recommend verifying local regulations before returning.

Gifts

  • Gift Purchases: If marked as a gift and shipped directly to you, you’ll receive a gift credit upon return. A gift certificate will be mailed once the return is processed.
  • Non-Gift Purchases: If the gift giver shipped the Goods to themselves, the refund will go to them.

Warranty Information

Certain Goods may come with a manufacturer’s warranty. Contact us at Support@latifiabazar.com for details on applicable warranties, including duration and coverage. Warranties do not affect your statutory rights.

Dispute Resolution for Returns

If you disagree with a return or refund decision, contact us at Support@latifiabazar.com. We’ll work to resolve the issue informally within 10 business days. If unresolved, you may pursue further action under applicable consumer laws.

Your Statutory Rights

This policy does not affect your statutory consumer rights under Indian law (e.g., Consumer Protection Act, 2019) or other applicable jurisdictions (e.g., EU consumer protections). If local laws grant additional rights, those apply.

Contact Us

Have questions or need assistance? Our dedicated support team is available Monday–Friday, 9 AM–6 PM IST: